At IQ Test Diploma, we want you to be completely satisfied with our services. This Refund Policy outlines the terms under which refunds are available for our paid subscription plans.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all new paid subscriptions. If you are not satisfied with our service within the first 30 days of your initial subscription, you may request a full refund of your first payment.
Eligibility
- The refund request must be made within 30 days of your first subscription payment
- This guarantee applies to first-time subscribers only
- The guarantee covers the first monthly payment only, not subsequent billing cycles
2. Subscription Cancellation
2.1 How to Cancel
You can cancel your subscription at any time through:
2.2 What Happens When You Cancel
- Your subscription will remain active until the end of the current billing period
- You will not be charged for any subsequent billing periods
- You will retain access to all paid features until the billing period expires
- Your account will automatically revert to the free plan
- Certificates earned during your subscription remain valid and verifiable
2.3 No Partial Refunds
We do not provide partial refunds for unused portions of a billing period. If you cancel mid-month, you will have access to paid features for the remainder of that month but will not receive a prorated refund.
3. Refund Eligibility Beyond 30 Days
After the initial 30-day guarantee period, refunds may be considered on a case-by-case basis in the following situations:
- Technical Issues: Persistent technical problems that prevent you from accessing or using the service, and that we are unable to resolve within a reasonable timeframe
- Duplicate Charges: If you have been incorrectly charged more than once for the same billing period
- Unauthorised Charges: If a charge was made without your authorisation (subject to verification)
4. Non-Refundable Situations
Refunds will not be granted in the following circumstances:
- Dissatisfaction with test results or scores
- Account termination due to violation of our Terms of Service (including cheating or integrity violations)
- Failure to cancel before a renewal date
- Change of mind after the 30-day guarantee period
- Inability to access the service due to your own equipment, internet connection, or browser compatibility
5. How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@iqtestdiploma.com with the subject line "Refund Request"
- Include your account email address and the reason for your refund request
- If applicable, include any relevant details about technical issues you experienced
We aim to respond to all refund requests within 2 business days.
6. Refund Processing
6.1 Stripe Payments (Credit/Debit Card)
- Approved refunds are processed back to the original payment method
- Processing typically takes 5-10 business days depending on your bank
- You will receive an email confirmation when the refund is initiated
6.2 PayPal Payments
- Approved refunds are processed back to your PayPal account
- Processing typically takes 3-5 business days
- PayPal will send you a notification when the refund is completed
7. Free Plan
Our free plan does not involve any payments and therefore is not subject to this Refund Policy. You may use the free plan without any financial commitment.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction.
9. Contact Us
For refund inquiries or any questions about this policy, please contact us at: